Last updated: June 12, 2025
User Privacy Policy
This Privacy Policy describes the information that Bagivia.com ("Bagivia", "we", "us", or "our") collects when you, as an individual or business ("you", "your", or "User"), apply for or register an account with us; access or use any application, product, service, feature, technology, content or website (collectively, the "Service") in any way; or otherwise contact or interact with us (including as a shipper).
Scope and Consent
By applying for or registering an account with us (including through a computer or mobile device ("Device")), you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of your information as described herein (including to contact you), and for all other purposes permitted by applicable personal information privacy regulations, anti-spam legislation, and consumer protection laws.
Amendments
We may amend this Privacy Policy from time to time by posting the revised version and updating the "Last Updated" date above. The revised version will be effective as of the date it is posted. If there are material changes in the way we use your information, we will notify you in a reasonable time in advance, including by sending an email to the email address you have provided. If these changes would materially harm you, you can of course cancel your account at any time. We encourage you to review this Privacy Policy whenever you use our Services to stay informed of our information practices and the choices available to you, and to contact us if you have any questions about these changes. Your continued use of our Services constitutes your acceptance of any revisions to this Privacy Policy.
Information Collection
Without your information, we may not be able to provide you with the services or support you have requested. If you do not provide us with such personal information, or ask us to delete it, you may no longer be able to access our Services or provide us with goods and services.
Our Sites and Services are not directed to children under the age of 18, and we do not knowingly collect or store any personal information about children under the age of 18. Users must be 18 years of age or older to use the Services.
Information We May Collect or Receive from You
Identifiers. We collect personal information from all users of NSE Sites and Apps, including the following identifiers:
1. Your name;
2. Phone number;
3. Postal address;
4. Email;
5. Internet Protocol (IP) address.
Internet or other electronic network activity information includes:
1. Browser type;
2. Your Internet Service Provider (ISP);
3. Website referring/exit pages;
4. Platform type;
5. Date/time stamp;
6. Other information related to your use of the Site;
7. We may receive some personal information about you from third parties (such as social media platforms);
8. Information about your use of the Services (including account or transaction-related information, such as payment information, purchase history, consignment history).
Information Received Directly from You
1. Polls, Questionnaires, Contests, or Sweepstakes. If you participate in one of our polls, questionnaires, contests, or sweepstakes, we may collect additional personal information related to your responses or participation.
2. Government-Issued ID. In order to process certain transactions, we may need certain identification information, such as a driver's license.
3. Information Collected Through Cookies and Web Beacons. Like most websites, we use a variety of technologies to collect information when you use our Services, including sending cookies to your device and using web beacons. Cookies are small data files stored on your hard drive or device memory when you visit a website or view a message. Cookies are used to maintain the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile statistics on user activities. We may also collect information using web beacons. Web beacons are electronic images that may be used in our services or emails. We may use web beacons to deliver cookies, track website visits, understand usage and campaign effectiveness, and determine whether emails have been opened and acted upon.
4. Depending on the services provided, we may also collect your information from third parties (including third-party verification services) and public sources. By applying for or registering for an account with us, you authorize and agree that we may obtain any of your information from third parties from time to time and disclose it to third parties for the purpose of processing any credit investigation, identity or account verification, fraud detection or collection procedures, or as otherwise required by applicable law.
Use of Information
We may use your information to provide, maintain and improve our services and to provide the information and support you request, including technical notices, security alerts, and support and administrative information.
We may use your information to improve, personalize and facilitate your use of our services. We may also use your information to measure, customize and enhance our Services, including the design, content and functionality of our applications and websites, or to track and analyze trends and usage related to our Services.
We may use your information to send you news and information about our Services, or to conduct surveys and collect feedback, and to communicate with you about our products, services, contests, promotions, discounts, rewards and prizes in accordance with your communication preferences and applicable law. We may also contact you to resolve issues related to our Services or your account with us.
We may use your information to:
1. Protect our rights or property, or the security or integrity of our Services;
2. Enforce the terms of our applicable agreements or policies;
3. Verify your identity;
4. Investigate, detect and prevent fraud, security breaches and other potentially prohibited or illegal activities;
5. Comply with any applicable law, regulation, legal process or governmental request;
6. Remember that you have visited us or used our Services before. This means we can recognize the number of unique visitors we receive, so we can ensure that we have enough capacity to accommodate all users.
7. Collect anonymous statistics about how you use the Services (including the length of your web or application sessions) and the locations from which you access the Services, so that we can improve the Services and understand which elements and features of the Services are most popular with users.
8. For any other purpose disclosed to you in connection with our Services.
9. We may use third-party service providers to process and store your information in France.
Information Sharing
We may share your information as follows:
With third parties to provide, maintain and improve our Services, including service providers who access your information to perform services on our behalf (e.g., fraud prevention, identity verification and billing services), as well as financial institutions, payment networks, payment card associations and other entities involved in the payment or remittance process;
With third parties conducting other advertising campaigns, contests, special offers or other activities or events related to our Services, or as permitted by law;
With other users with whom you interact when using our Services. For example, we may share information when you use our Services to make or receive payments, book an appointment, or wire money;
If we believe disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process, or governmental request (e.g., from a tax authority); (ii) to enforce or comply with other applicable agreements or policies; (iii) to protect our rights or property, or the security or integrity of our Services; or (iv) to protect us, the users of our Services, or the public from harm or potentially prohibited or illegal activities.
With your consent, we may also share aggregated information that does not specifically identify you or any individual user of our Services with third parties.
Your Choices
You can block the use of cookies at any time. To do this, you can enable the relevant settings in your browser to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you will not be able to access all or parts of our website or use all the features available on our website.
Personal Information
You can access, change, or correct your information at any time by logging into your account with us or making a request to us using the contact information below, in which case we may need to verify your identity before granting access or otherwise changing or correcting your information.
Deactivate Your Account
If you wish to deactivate your account, you may log in to your account or send us an email using the contact information provided below. We generally retain your information only for a reasonable period of time to provide you with services. However, even if you deactivate your account, we may retain archived copies of information about you and any transactions or services you may have participated in for as long as reasonably necessary to comply with applicable law or as we deem reasonably necessary to comply with applicable laws, regulations, legal processes or governmental requests, prevent fraud, collect unpaid fees, resolve disputes, troubleshoot problems with our services, assist with investigations, enforce applicable agreements or policies, or take any other action consistent with applicable law.
Cookies
We are committed to providing you with a simple, efficient, and personalized service experience. To achieve this goal, our servers may send cookies to your device when you visit our website or use our services.
Cookies are small data files that can be stored on your device temporarily or permanently to help us:
Recognize whether you have visited our website before in order to count the number of unique visitors and ensure the stable availability of the service;
Personalize the content and promotional display within the website or application;
Collect anonymous statistical information, such as when, how long, and which path you visited the page, so that we can optimize the content and user experience of the service.
Some of the cookies we use are valid only during your browsing session and expire when you close your browser, while other cookies are valid for a longer period and are used to remember your preferences the next time you visit.
Some cookies are set directly by us, while others may be set by third parties who provide us with analytical or advertising services.
Most browsers accept cookies by default, but you can change your preferences in your browser settings to refuse all cookies or receive a prompt before a cookie is set. Please note that disabling cookies may affect the proper functioning of some features.
For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.
Do Not Track
“Do Not Track” (“DNT”) is an optional browser setting that allows you to express your preference for cross-site tracking. We do not currently respond to DNT signals. We may continue to collect information from web browsers that have enabled DNT signals or similar mechanisms as described in this Privacy Policy.
Promotional Communications
You may opt out of receiving promotional communications from us by following the instructions in the promotional communication or by logging into your account to change your notification settings. Even if you opt out, we may still send you non-promotional communications, such as electronic receipts and messages related to your account or our ongoing business relationship.
Security
We take reasonable steps, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We maintain your information on our own premises and with the assistance of third-party service providers. We limit access to personal information to those employees, contractors, and agents who need to know the information in order to transmit, store, or process it, who are subject to contractual confidentiality obligations consistent with this Privacy Policy and who may be disciplined or terminated if they fail to meet those obligations. Our third-party service providers will store and transmit personal information in accordance with this policy and other appropriate confidentiality and security measures.
However, we cannot guarantee that unauthorized third parties will never defeat our security measures or use your personal information for improper purposes. If any information in our possession or control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.
Data Transfers
When we transfer personal information into or outside of France, we will comply with applicable data protection laws. We may transfer your personal information to countries that provide adequate protection under applicable data protection laws, and we may put in place contractual safeguards for the transfer of personal information. You can obtain a copy of the safeguards we use for the transfer of personal information into or outside of France by contacting us using the contact details listed in the “Contact Us” section.
Amendments
We reserve the right to modify, amend or change this policy at any time. However, we are committed to maintaining the website so that your personal information is not sold to third parties.
Contact
If you have any questions or concerns about this Privacy Policy, please contact us at order@bagivia.com.